Claim Associate - Auto - Hybrid

About the position The Claim Associate position at State Farm involves assisting customers through the claims process while delivering exceptional service. This hybrid role allows for a combination of remote and in-office work, particularly during the training period. The position emphasizes communication, accountability, and the ability to handle multiple tasks in a fast-paced environment. Responsibilities • Answering inbound calls and making outbound calls to customers in a call center environment. , • Supporting customers through personalized, caring, and simple interactions. , • Proactively investigating claims and applying policy coverage. , • Accurately documenting claim files. Requirements • Clear, professional, and empathetic communication skills. , • Ability to multi-task across technical platforms. , • Accountability in job responsibilities. Nice-to-haves • Experience in customer service or claims handling. Benefits • Annual bonus based on individual and enterprise performance. , • Annual merit increases. , • 401(k) contribution. , • Paid Time Off (PTO) including 5 days of Life Leave and Paid Volunteer Time. , • Annual Celebration Day. , • Tuition Assistance Programs. , • Wellness and mental health programs. , • Discounts from hundreds of retailers through the Perks at Work program. Apply Job!