Job Title: Unified Communications Monitoring Integration Consultant
Contract Duration: 6+ Months
Location: Remote
Start Date: ASAP About the Project
Our organization is a large Cisco Unified Communications (UC) environment with extensive CUCM and CUC deployments. We currently rely on IR Prognosis for UC monitoring but have recently deployed LogicMonitor as our enterprise‑wide strategy.
We are seeking an experienced contractor to help us fully transition from IR Prognosis to LogicMonitor—before our IR Prognosis renewal in August—resulting in significant operational and financial savings.
What We Need
We have strong internal LogicMonitor and UC engineering teams capable of executing the technical lift. What we lack is the expert advisory and integration expertise needed to:
Guide the integration of Cisco UC systems with LogicMonitor
Ensure proper approach, architecture, and best practices
Build meaningful dashboards for our Voice Operations team
Assist with webhook/API-based integrations (Microsoft Teams, etc.)
Advise on replacing all IR Prognosis capabilities in LogicMonitor
Key Responsibilities
Lead the full transition of UC monitoring from IR Prognosis to LogicMonitor
Define the integration strategy and provide architectural direction
Configure monitoring, collectors, and alerting for Cisco UC environments
Develop custom LogicMonitor dashboards for UC/Voice Ops teams
Implement webhook- or API-based alerting integrations (e.g., Teams)
Collaborate with internal LogicMonitor and UC engineering teams
Validate compatibility and ensure full functional coverage prior to IR Prognosis deprecation
Provide documentation and handoff for ongoing operational support
Required Skills & Experience
Deep experience with LogicMonitor, particularly with custom UC monitoring
Strong knowledge of Cisco UC technologies (CUCM, CUC)
Prior experience migrating from IR Prognosis (highly preferred)
Ability to build custom dashboards and monitoring views
Familiarity with Teams/Slack webhook integrations, APIs, HTTP‑based events
Background as an SRE, systems integrator, DevOps engineer, UC engineer, or similar
Strong advisory and communication skills—able to guide internal teams on approach and best practices
Nice-to-Have
Previous work in healthcare IT environments
Experience with large enterprise deployments
Familiarity with multi-vendor UC monitoring