? *Job Title: Chat Support Specialist**
? *Company: Avnet**
? *Location: Fort Worth, Texas, US…
? *Job Type: Part-Time**
? *Seniority: Associate Level**
? *Years of Experience: 3**
? *Application Deadline: October 27, 2024**
—
? *Job Summary:**
Avnet is seeking a motivated and dynamic Chat Support Specialist to join our expanding team in Fort Worth, Texas. In this part-time position, you will have the opportunity to provide exceptional support to our customers through chat-based communication, contributing to maintaining and enhancing the reputation of Avnet as a leading organization in the technology and distribution sector. Your resilience and drive will be critical as you navigate customer inquiries and challenges, ensuring a seamless and satisfactory user experience.
? *Key Responsibilities:**
– Respond to customer inquiries and issues efficiently via chat channels, ensuring clarity and professionalism while maintaining a positive demeanor.
– Utilize critical thinking skills to diagnose customer issues, providing insightful solutions or assistance promptly.
– Document customer interactions and feedback accurately in our CRM system, ensuring that records are complete and useful for future reference.
– Collaborate with team members and other departments to ensure customer requests are managed effectively and efficiently.
– Monitor chat queues to maintain optimal response times and escalate complex issues to appropriate teams when necessary.
– Actively participate in training sessions and team meetings to continually improve product knowledge and enhance customer service techniques.
– Analyze customer feedback and trends to identify areas for process improvement and contribute ideas that could enhance customer satisfaction.
– Maintain a high level of product and service knowledge to effectively communicate the value and usage of Avnet products.
– Exercise leadership qualities by mentoring new team members as needed and fostering a collaborative work environment.
? *Requirements:**
– Minimum of 3 years of customer service experience, preferably in a chat support role or similar setting.
– Strong technical aptitude with a good understanding of chat support tools and CRM systems.
– Excellent written communication skills with a knack for articulating technical concepts in a user-friendly manner.
– Resilient personality with the ability to handle stressful situations while remaining calm and productive.
– Driven individual who is motivated by customer satisfaction and continuous improvement.
– Proven ability to engage in critical thinking, consistently demonstrating sound judgment and effective problem-solving skills.
– Strong leadership qualities with the ability to inspire and assist others in a team setting.
– Ability to work independently with minimal supervision while managing time and workload effectively.
? *Benefits:**
– Remote work flexibility, allowing you to balance both personal and professional commitments.
– Dental insurance and medical coverage to support your health and well-being.
– An inspiring working environment that unleashes creativity and nurtures innovation, encouraging all team members to share ideas and explore new approaches.
? *Working Environment:**
At Avnet, we value diversity and creativity, fostering a working environment that promotes innovation and encourages team members to think outside the box. You’ll be a part of a collaborative team that values each member?s contributions, allowing for personal growth and professional development.
? *Equal Opportunity Statement:**
Avnet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and identities.
—
We invite qualified candidates to apply by sending their resume and cover letter to join our team as a Chat Support Specialist. Your journey towards making a significant impact starts here!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Chat Support Specialist posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs
