Posted: Jan 6, 2026
POSITION TITLE: Campus Technology Support Specialist I EXEMPTION STATUS: Non-exempt REPORTS TO: Technical Support Manager TERMS OF EMPLOYMENT: 11 or 12 months depending on employment calendar HOURLY SALARY RANGE: Minimum $20.92, Midpoint $26.15, Maximum $31.38 Primary Purpose: Install, troubleshoot, repair, upgrade, and support technology resources. Provide technical assistance for staff to facilitate the use of technology in the classroom or office. Qualifications: Education/Certification Associate Degree in electronics or computer related field or equivalent three years work experience A+ Technology Certification and/or Dell Computer Maintenance certification preferred Valid Texas drivers license with appropriate insurance coverage Special Knowledge/Skills Strong organizational, communication (verbal and written), customer service, problem-solving skills Ability to communicate technical terms and concepts to non-technical users Strong skills in technical support and maintenance Strong computer skills in Microsoft technologies for productivity, desktops, messaging, collaboration, conferencing, PC-based computers, and peripherals Help desk experience and ability to understand and model excellent customer service practices and techniques Experience: Two years technical support experience in a managed, networked PC environment Major Responsibilities and Duties: Technical Support Provide installation and technical assistance to teachers and administrators for district-supported software, hardware, and peripherals. Assist with technology roll-outs, upgrades, modifications, and service implementation. Install, update, troubleshoot and repair computer equipment, peripherals, and software to support classroom instruction and administrative applications. Provide technical support in person, remotely via the network, and/or over the phone to end users, including working at the Help Desk as assigned. Accurately document and maintain trouble tickets from first notification to resolution in district service management system. Diagnose, assess and repair/maintain hardware or software related issues to assure on-time, quality repair, installation, and/or configuration of district information technology resources. Work cooperatively with Campus Teacher Techs to support and promote technology usage and integration in the classrooms and curriculum. Beta-test software and hardware being considered for purchase, to determine if it will work within the district technology environment. Document product installations, upgrades, issues, tips/tricks, technical support notes, etc. Manage user accounts for network access and within software packages that require an account. Replace parts when required, including completing RMA requirements in a timely manner. Communication Foster and promote effective use of information technology to improve teacher practice and student learning by sharing technical knowledge and insight. Follow-up and inform customers of call status and call resolution in a timely and consistent manner. Escalate technical service calls to appropriate personnel based on operating procedures and call analysis rules. Policy, Reports and Law Demonstrate and model compliance with the employee acceptable usage policy and other board policies regarding data and electronic communications networks. Demonstrate discretion and professionalism when accessing systems that may contain sensitive information and comply with district policy, regulations, and/or directives regarding information security and privacy practices. Inventory Manage, monitor, and track district software licenses to ensure End User License Agreement compliance. Manage, monitor and track district technology hardware through the departments inventory system. Ensure disposal of surplus or obsolete equipment in accordance with district procedures. Professional Growth and Development Keep informed of and comply with federal and state laws and district policies and regulations concerning job function. Maintain familiarity with the districts initiatives to better serve the needs of students. Attend professional growth activities to keep abreast of information management and technology services. Participate in district training, continuous education, and team projects to increase productivity. Maintain a professional appearance including conduct and dress. Mental Demands/Physical Demands/Environmental Factors Tools/Equipment Used: Standard office equipment including computer, printer, peripherals, telephone Posture: Prolonged sitting and standing; frequent kneeling/squatting/crouching, bending/stooping, pushing/pulling, climbing, twisting; reaching with arms extended Motion: Frequent repetitive hand motions, keyboarding, use of mouse, wrist flexion/extension Lifting: Lifting and carrying up to 30 pounds without assistance, 30-55 pounds with assistance, and more than 55 pounds with appropriate assistance Environment: Work is performed on campuses and other sites; frequent in-district travel; occasional irregular and/or prolonged hours Mental Demands: Maintain emotional control under stress, work with frequent interruptions Apply Job!