Full job description
Job Title: Call Center Representative
Job Overview:
The Call Center Representative will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
? Answer incoming calls, emails, and chats in a timely and professional manner
? Provide accurate information and resolve customer inquiries and concerns
? Document all customer interactions and update the database with relevant information
? Escalate complex issues to the appropriate department for further assistance
? Meet or exceed performance targets, such as customer satisfaction and call handling metrics
? Keep up to date with product knowledge and company policies to provide accurate information to… customers
Qualifications:
? High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
? Previous experience in a call center or customer service role is preferred.
? Excellent verbal and written communication skills.
? Strong problem-solving abilities and a customer-focused mindset.
? Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
? Ability to manage multiple tasks and handle high call volumes efficiently.
? Good organizational skills and attention to detail.
? Positive attitude and ability to work in a team-oriented environment
