Looking for a career in customer service for a premier company that focuses on helping people? We have an exciting opportunity that may be perfect for you.
Join the team and become a part of an organization that values its customers and employees…
Apply now and take the first step towards a rewarding career in customer service!
Job Title: Customer Care Specialist
Key Responsibilities:
– Deliver high-quality service to callers from pharmacies, doctor’s offices, and plan members
– Provide accurate information regarding pharmacy benefits and plan setup
– Demonstrate friendly professionalism and excellent communication skills
– Adhere to schedule and efficiently use phone time to ensure timely resolution of inquiries
– Continuously learn and stay updated on industry changes and best practices
– Assist customers in understanding their pharmacy benefits and resolving any issues or concerns.
– Collaborate with internal teams to ensure smooth processing of pharmacy benefit requests.
– Maintain up-to-date knowledge of medical insurance plans and pharmacy benefit regulations.
– Document customer interactions and maintain comprehensive records.
Skills and Qualifications:
– Knowledge of Microsoft Office Suite and typing minimum of 40 WPM
– Handle incoming phone calls quickly and efficiently
– Excellent customer service skills with a focus on quality and efficiency
– Strong attention to detail and ability to provide accurate information
– Excellent communication skills, both verbal and written
– Ability to adhere to schedule and efficiently handle multiple calls
– Willingness to continuously learn and adapt to changes in the pharmacy benefit industry
– Problem-solving and conflict resolution skills.
– Proficiency in using customer service software and databases.
Requirements:
Bilingual Spanish speaking (not required but a plus)
H.S. Diploma Required
Must be able to pass a background check and drug screening
Available to work between the hours of 8am and 10pm. (9 hour shifts
