Position Summary:
This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace…
Responsibilities:
? Answer customer calls and emails
? Place follow-up calls and emails to answer questions.
? Use a PC to access a secure database to input and customer information.
? Document, track, and analyze outcomes.
? Coordinate with various departments to ensure customer questions and requests are handled in a timely manner.
? Maintain quality standards and customer resolution objectives
Required Qualifications:
? US citizenship
? At least a high school diploma or GED
? Proficiency in computer skills, evidenced by passing a computer skills assessment
? Available to work 40 hours a week, including nights and weekends
? Ability to pass a background and credit check, drug screening, and education verification
? Must pass a security clearance process
? Previous call center experience is preferred
? Prior experience as a TRICARE customer representative is a plus
Salary: $14-$16 per hour
Start Date: TBD
Values We Seek:
? Diversity, Equity, and Inclusion
? Integrity
? Professionalism with Passion
? Accountability
? Commitment to Customers and the Community
? Teamwork
? Learning
? Value-centricity
