Job Description:
• Manage AWS IAM (users, roles, policies) and access control frameworks
• Handle permissions, governance, and account-level configurations
• Support ongoing AWS operational requests across a multi-account environment
• Maintain and optimize AWS infrastructure in a production environment
• Collaborate with internal teams supporting enterprise contact center infrastructure
• Contribute to stability, security, and operational efficiency of AWS environments
Requirements:
• 3-5 years of experience in AWS operations/infrastructure (non-development)
• Deep understanding of IAM (identity and access management), access control and governance, and account-level AWS administration
• Experience supporting live production AWS environments
• Exposure to contact center/telephony systems
• Experience with Amazon Connect
• Ability to work cross-functionally with infrastructure and operations teams
• Experience in Financial Services environments
• Familiarity with enterprise contact center platforms (e.g., NICE, Genesys, etc.)
• Prior experience in highly regulated environments
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options