Posted: Mar 4, 2026
Job title: Apptad - Desktop Support in Washington DC at Apptad Company: Apptad Job description : Title :Desktop Support Location : Washington D.C.(Onsite) Job Description : Sr: Deskside Support Job Duties Resolve Windows and Mobile tickets Work in person and remote tickets Point of escalation for team before sending to engineering Assist with Mac tickets as needed Image and prepare windows devices for replacements Perform various tests for engineering and provide feedback new devices new windows versions new versions of image other miscellaneous tests as requested Create guides for new processes and those lacking a KB Track new widespread issues in detail for report. Use apple business manager to add devices to MDM when required Use Calero portal when in need of additional information on customer s devices Resolve mobile issues using AirWatch Handle VIP issues when requested by customer management General knowledge and familiarity with customer systems and procedures Expected salary : Location : Washington DC Apply for the job now! Apply for this job