Role Overview
The Android Training Content Manager is responsible for developing, maintaining, and delivering high-impact training content that supports consumer-facing field teams and retail partners across Android product categories.
This role serves as one of the central points of contact for consumer enablement, ensuring that training assets, product narratives, and delivery materials are accurate, engaging, and aligned to key seasonal moments and launches. The position blends subject matter expertise, agile content creation, and dynamic training facilitation to drive confidence and capability within field and retail audiences.
Working closely with strategic content, marketing, and enablement stakeholders, this role ensures Android training content is current, scalable, and fit for purpose in fast-moving consumer environments.
The role operates across three core pillars:
- Content Maintenance & Creation – 50%
- Subject Matter Expertise – 30%
- Training Delivery & Facilitation – 20%
Key Responsibilities
1. Content Maintenance & Creation – 50%
- Own the creation, adaptation, and ongoing maintenance of consumer-facing Android training assets.
- Develop launch-ready content to support seasonal moments.
- Rapidly respond to last-minute updates and “just-in-time” content needs.
- Maintain and update centralised repositories of training decks, playbooks, and quick reference guides - ‘always on’ content.
- Ensure all messaging is consumer-focused, retail-relevant, and aligned to product positioning.
- Regularly review and update assets based on product updates, retail feedback, and field insights.
- Collaborate with Strategic Content and Marketing stakeholders to align on narrative, positioning, and quality standards.
- Adapt technical or feature-based messaging into clear, compelling, customer-friendly storytelling.
- Support video and digital training asset production where required.
2. Subject Matter Expertise – 30%
- Develop and maintain knowledge across Android product categories and ecosystem developments.
- Proactively monitor product updates, launches, and innovations (both public and internal).
- Act as a content validator, ensuring accuracy, demo integrity, and best-practice representation.
- Stress-test training materials and demos through a field and retail lens.
- Identify knowledge gaps from retail or field feedback and proactively address them through updated content or training.
- Explore and experiment with AI tools and emerging Android features to integrate into future-facing training content.
- Support cross-functional stakeholders with product expertise during key launch and content review moments.
3. Training Delivery & Facilitation – 20%
- Deliver engaging virtual and in-person training sessions for consumer-facing audiences (retail teams, field teams, Training Leads).
- Lead Train-the-Trainer (TTT) sessions for seasonal moments and major product launches.
- Facilitate FAQ sessions and enablement workshops to support rollout success.
- Provide in-person event support at key moments, including live demos, best-practice showcases, and VIP experiences where required.
- Enable Training Leads with clear roll-out guidance and supporting materials.
- Continuously evolve delivery style to suit varied audiences and environments.
Stakeholder & Relationship Management
- Partner closely with Google Stakeholders to ensure alignment across messaging and launch readiness.
- Serve as a trusted contact for field and retail stakeholders.
- Collaborate cross-functionally to ensure content agility and accuracy.
- Gather feedback loops from retail and field teams to inform continuous improvement.
- Champion best practice in consumer-facing Android training experiences.
Key Skills & Experience
- Experience in training content development and delivery within a consumer or retail-facing environment.
- Strong presentation and facilitation skills (virtual and in-person).
- Proven ability to translate technical product information into engaging, accessible content.
- Experience supporting product launches and seasonal retail moments.
- Agile content creation skills with the ability to manage multiple priorities simultaneously.
- High attention to detail and commitment to accuracy.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience experimenting with AI tools or integrating emerging technologies into training is advantageous.
- Comfortable working in fast-paced, evolving environments with shifting priorities.
Success in This Role Looks Like
- Consumer-facing training assets are consistently up-to-date, accurate, and launch-ready.
- Field and retail teams feel confident and well-equipped to represent Android products.
- Seasonal and key launch moments are fully supported with high-quality, agile content.
- Training sessions are engaging, impactful, and positively received.
- Strong cross-functional partnerships enable seamless content alignment.
- Continuous improvement is visible across assets, messaging, and delivery formats.