American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.
Key Responsibilities:
? Handle inbound customer inquiries via phone, email, and chat channels.
? Assist card members with account inquiries, billing issues, and general questions about American Express products and services.
? Provide personalized recommendations and solutions to meet the unique needs of each customer.
? Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner.
? Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.
Required Skills and Qualifications:
? Excellent verbal and written… communication skills.
? Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
? Previous experience in customer service or a related field preferred.
? Proficiency in computer navigation and multitasking.
? Ability to work independently and collaboratively in a remote team environment.
? Flexibility to work various shifts, including evenings, weekends, and holidays.
Experience:
? Previous experience in customer service or a related field preferred.
Working Hours:
? Flexible scheduling including evenings, weekends, and holidays.
Knowledge Skills and Abilities:
? Strong problem-solving skills.
? Ability to navigate computer systems efficiently.
? Excellent time management skills.
Benefits:
? Competitive salary with performance-based incentives.
? Comprehensive benefits package including health, dental, and vision insurance.
? Retirement savings plan with employer match.
? Paid time off and holiday pay.
? Career development opportunities and ongoing training.
Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.
How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page
