Key Responsibilities:
? * Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
? * Provide accurate information regarding health insurance plans, benefits, and coverage…
? * Assist customers with claims, billing, and payment issues.
? * Resolve customer complaints and escalate issues when necessary.
? * Maintain detailed records of customer interactions and transactions.
? * Educate customers on available services and tools to improve their experience.
? * Meet performance metrics, including call handling time, customer satisfaction, and first-call resolution.
? * Participate in ongoing training and development programs to stay updated on company policies and industry regulations.
? Required Skills and Qualifications:
? * High school diploma or equivalent.
? * Strong communication skills, both verbal and written.
? * Ability to work independently and manage time effectively.
? * Comfortable using computers and navigating multiple software applications.
? * Strong problem-solving skills and attention to detail.
? * Customer-focused attitude with a commitment to providing excellent service.
? * Basic understanding of health insurance terminology and products (preferred but not required).
? Experience:
? * No prior experience required; on-the-job training will be provided.
? * Previous customer service experience (in any industry) is a plus.
? Working Hours:
? * Flexible scheduling options, including part-time and full-time positions.
? * Availability to work weekends, holidays, or evenings as needed.
? * Shifts may vary based on company needs and customer demand.
? Knowledge, Skills, and Abilities:
? * Ability to work from home with a reliable internet connection and a quiet, distraction-free environment.
? * Proficiency in using online communication tools such as Zoom, Microsoft Teams, etc.
? * Strong organizational skills with the ability to manage multiple tasks simultaneously.
? * Adaptability to changing work environments and processes.
? * Ability to handle high-stress situations calmly and effectively.
? Benefits:
? * Competitive salary with performance-based incentives.
? * Comprehensive health insurance (medical, dental, vision).
? * Retirement savings plan with company match.
? * Paid time off (PTO) and holiday pay.
? * Opportunities for career growth and advancement within the company.
? * Employee wellness programs and resources.
? * Equipment provided for home office setup (e.g., computer, headset).
? Why Join Aetna?
? * Be part of a leading healthcare company committed to making a difference in people lives.
? * Work in a supportive, team-oriented environment that values work-life balance.
? * Access to continuous learning and development opportunities.
? * Contribute to a company that values diversity, equity, and inclusion.
? * Enjoy the flexibility and convenience of working from home.
? How to Apply:
? Visit the Aetna Careers website: Aetna Careers
? * Search for the Customer Service Representative (Work From Home) position.
? * Submit your resume and cover letter detailing your interest and qualifications for the role.
? * Complete any required assessments or interviews as directed by the recruitment team.
? * Stay tuned for updates on your application status via email or your candidate portal.
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