(https://socialdiscoverygroup.com/about-us/)Social Discovery Group (https://socialdiscoverygroup.com/about-us) (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund.
More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.
SDG invests (https://socialdiscoverygroup.com/investments) in social discovery technology startups around the world. Our Investments (https://socialdiscoverygroup.com/investments) include Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.
We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.
Our digital nomad team of more than 1200 professionals works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 ? new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.
Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.
We are looking for a Chat/Email Customer Support Agent to join our team on freelance basis. As an Chat/Email Customer Support Agent, you will play a crucial role in ensuring our users have a positive and enjoyable experience on our online dating platforms. You will be the first point of contact for users who reach out with general inquiries, minor issues, or feedback, and your primary responsibility will be to provide prompt and courteous assistance via emails.
Your main tasks will be:
?espond to user emails and chats in a timely and professional manner.
?ddress user inquiries, resolve issues, and provide helpful guidance.
?ssist users with account-related concerns, and general inquiries.
?aintain accurate records of user interactions and feedback for reporting purposes.
?ollaborate with other departments to escalate and resolve complex issues.
?eep up-to-date with our products and services to provide accurate information to users.
?ontribute to improving our knowledge base and customer support processes.
?trive for continuous improvement in customer satisfaction and support quality.
We expect from you:
?luent in written and spoken English. (Spanish, Portuguese, Japanese, Chinese would be beneficial)
?trong written communication skills with an emphasis on clarity and empathy.
?xcellent problem-solving abilities and a first contact resolution mindset.
?revious customer support or service experience is a must.
?asic knowledge of online dating platforms or related services is preferred.
?bility to work independently and as part of a team.
?etail-oriented and highly organized.
?omfortable working in a fast-paced and dynamic environment.
?vailability to work flexible hours, including evenings and weekends if required.
What do we offer:
?ully remote position and very flexible working hours.
? different shifts to choose from in European time zone - morning, day, evening, night.
?iece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle.
?s an independent contractor, you have the flexibility to manage your own schedule and work as it suits you best.
? collaborative and inclusive work environment.
?raining and development programs to enhance your skills.
?he chance to make a positive impact on people's lives by helping them find meaningful connections.
Sounds good? Join us now!