Product Manager- Conversational AI (Your Aetna Virtual Assistant)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand ? with heart at its center ? our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors? support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary We are seeking a dynamic and experienced Product Manager to join our team and lead the development and enhancement of our Your Aetna Virtual Assistant (YAVA) product. YAVA is a cutting-edge virtual assistant designed to improve customer engagement and streamline operations and is currently available in voice and chat channels. Key Responsibilities: ? Lead the product development lifecycle from ideation to launch, ensuring alignment with business goals and customer needs. ? Collaborate with internal stakeholders across engineering, compliance, security, operations, and executive management to translate business needs into an effective product strategy. ? Define and prioritize product features and requirements, creating detailed acceptance criteria. ? Partnering with Product owners to ensure detailed user stories are created. ? Conduct user research and competitive analysis to identify opportunities for product improvement and innovation. ? Monitor product performance and user feedback, making data-driven decisions to enhance the product. ? Communicate product vision, strategy, and progress to stakeholders at all levels of the organization. ? Facilitate customer discovery sessions and collaborate with stakeholders to create amazing products. ? Maintain a healthy product backlog, writing and accepting features, and ensuring a balanced approach to meeting customer demands and achieving business goals. Required Qualifications ? 3-5 years of proven experience as a Product owner or Product Manager, preferably in the technology or healthcare industry. ? Strong understanding of AI and virtual assistant technologies. ? Excellent communication, leadership, and project management skills. ? Ability to work effectively in a fast-paced, collaborative environment. ? Experience with agile methodologies and tools. Preferred Qualifications ? Experience with AI bot development and implementation. ? Familiarity with healthcare industry regulations and standards. ? Experience with Rally Education ? Bachelor's degree in Business, Computer Science, or a related field or equal experience What a Successful Product Manager Looks Like: A successful Product Manager at YAVA is someone who embodies the role of a 'mini-CEO' of the product. They are responsible for ensuring the product solves user problems with high quality and a great user experience, while achieving the desired business outcomes. They work closely with cross-functional teams, including product designers and engineers, to create a compelling user experience and a successful Minimum Viable Product (MVP) and beyond. They are adept at conducting user research, defining and prioritizing product features, and maintaining a healthy backlog of user stories. They are also skilled at facilitating prioritization conversations, crafting product vision into an outcome-focused product roadmap, and ensuring all stories are successfully tested. A successful Product Manager is a strong communicator, leader, and collaborator who can navigate the intersection of business, design, and technology to deliver high-quality products that meet all success criteria. Pay Range The typical pay range for this role is: $67,900.00 - $199,144.80 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company?s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company?s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (?PTO?) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health We anticipate the application window for this opening will close on: 01/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.