Employer Industry: Technology Services
- Why consider this job opportunity...
- Hourly rate of $36 - $40.87 USD, with total compensation ranging from $75k to $85k USD per year
- Comprehensive paid time off for enhanced work-life balance
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Complimentary CalmApp subscription for you and your loved ones, emphasizing mental wellness
- Energetic work environment with a hybrid work style, fostering an inclusive community and professional development opportunities
- What to Expect (Job Responsibilities):
- Provide advanced technical support to end-users for hardware, software, and some network issues
- Diagnose and resolve complex technical problems related to the employer's Information Systems
- Oversee the installation, configuration, and maintenance of IT equipment and software
- Monitor system performance and ensure optimal operation of IT systems administered by the IT Service Desk
- Conduct regular system audits and generate reports on system performance and security
- What is Required (Qualifications):
- Minimum of 7 years in IT support or a similar role
- Strong knowledge of Windows and MAC OS support
- Proficiency with Android and iPhone support
- General knowledge of network protocols and services
- Familiarity with IT security best practices
- How to Stand Out (Preferred Qualifications):
- Strong knowledge of asset management systems such as JAMF and Intune
- Ability to resolve complex incidents and requests in relation to hardware and software in use by the business
- Excellent communication and interpersonal skills
- Ability to work independently and as a member of a team
- Stay updated on the latest industry trends and technologies to recommend improvements and upgrades
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