Company Overview
Sana Search International (SSI), founded in 2019, is headquartered in South Delhi with branches across metros and tier-2 cities. Our dedicated team of 30 members specializes in identifying top talents for clients across IT and Non-IT sectors. We provide a comprehensive array of recruiting solutions for various industries, working tirelessly to add value to our clients and organization through strong networks and exemplary communication skills. Visit us at https://www.sanasearchinternational.com/.
Job Overview
We are seeking a highly motivated and skilled Social Media Advisor for the Chat Process. This is a Full-Time, Junior position located in Gurgaon. The ideal candidate should have between 1 to 3 years of relevant work experience. The role demands proficiency in customer service, chat support, and crafting social media communications.
Qualifications and Skills
?ustomer service (Mandatory skill) - Exceptional ability to handle customer queries and concerns effectively through chat.
?hat support (Mandatory skill) - Proven track record of managing chat support systems, offering timely and accurate responses.
?ocial Media Communications (Mandatory skill) - Expertise in fostering brand messages and engagement through social media platforms.
?ocial media management - Knowledgeable in managing various social media accounts to maintain brand consistency.
?roblem-solving - Strong analytical skills to quickly resolve customer issues and improve service processes.
?ommunication skills - Excellent verbal and written communication abilities to articulate responses clearly and persuasively.
?ocial Media Marketing - Experience in creating and executing social media campaigns to enhance brand awareness.
?ocial Media Optimization (SMO) - Skilled in implementing strategies to improve the visibility and reach of social media content.
Roles and Responsibilities
?rovide real-time chat support to address customer queries and concerns effectively.
?evelop and maintain professional and engaging social media communications.
?anage and monitor the company's social media accounts, ensuring timely updates and responses.
?ollaborate with the marketing team to generate social media content that aligns with the companys brand and strategy.
?nalyze customer feedback and social media metrics to improve service quality and customer satisfaction.
?dentify trends and insights to optimize the social media communication process.
?nsure the smooth operation of chat support software and systems.
?aintain a high level of professionalism and empathy in all customer interactions.
Gurgaon Social Media Advisor
Handle queries that come via social media through chat and email
Mandate 2 years exp required in chat and social media
24/7 shifts
Salary upto 27k inhand
Excellent comm skills required.
WHATSAPP@ 7065126218