Responsibilities: ?olding high levels of professionalism and Deel product knowledge ?sing a consultative and empathetic approach in delivering customer support resulting in positive customer experience ?fficiently work through tickets via voice calls, live chats, email and social media channels ?emonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers ?ontinually learn the Deel platform, keeping up to date with product features and changes ?pen communication with internal team members and business operations to help optimize and support workflows ?pecialize in different account topics and become a subject matter expert ?rocessing orders, forms, applications, and requests ?eliver efficient troubleshooting and query resolution ?dentify, qualify and overcome customer objections ?eeping records of customer interactions, transactions, comments, and complaints ?roviding feedback on the efficiency of the customer service process ?eet deadlines in a fast paced environment ?anage and exceed multiple performance related targets ?articipate in on-going product training and process upskilling.
Experience and skills required:
?referred experience in BPO, Call Centres or Customer Facing Teams
?bility to work across multiple platforms, providing customer support using voice calls, live chats, email and social media
?luent in written and verbal English communication skills
?ave an ?utcome oriented mindset?ith the quick ability to research and investigate
?emonstrated high ability in providing customer satisfaction through empathy and problem solving
?ave previously embraced remote work, capable of working independently and self-motivated
?xperience working within a Global SaaS company would be highly regarded
?endesk experience is preferred
?articipate in on-going product training and process upskilling.
?se initiative in identifying trends and/or process improvements.
?eing adherent and flexible to internal processes and procedures.
?eing open-minded and willing to accept feedback, whether positive or constructive.
?emonstrate exceptional proactiveness, seamlessly collaborates with team members, and take full ownership of tasks to drive efficient and successful outcomes.
?ollaborate with the direct manager to resolve customer escalations within the agreed timeline. Communicating and coordinating with colleagues as necessary.
?his is a Contractor position. The Contractor may be requested to provide their services during non-core business hours throughout the week, including during evenings.
?t Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
Benefits:
?rovided computer equipment tailored to your role
?tock grant opportunities dependent on your role, employment status and location
?dditional perks and benefits based on your employment status and country
?he flexibility of remote work, including WeWork access where available.
About the Company:
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform? success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.